Emotional Intelligence Matterstm
Presented by Steven M. Sultanoff, Ph.D.

 Frequently Asked Questions--FAQ

What is Emotional Intelligence?

Can Emotional Intelligence be developed?

How is Emotional Intelligence developed?

Who is Dr. Sultanoff and what are his credentials?

How long are programs and what do they cost?

 

What is Emotional Intelligence?

        According to Salovey & Mayer, 1990 Emotional Intelligence is

…a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action” 

Emotional Intelligence involves four core abilities: self control,  zeal and persistence, self motivation, and empathy for oneself and others.

Emotional Intelligence involves emotional awareness of one's being as well as cognitive processing and behavioral decision making (e.g. to act or not to act in a given situation).

In simple terms Emotional Intelligence explores your feelings, thoughts, and actions in reaction to the world around you. The higher your emotional intelligence the more effectively you are able to react to the world about you.

Can Emotional Intelligence be developed?

While there is likely to be a "core" capacity for emotional intelligence that is genetically based, there is great variability. Each individual has the capacity to develop emotional intelligence given one's awareness, opportunities, and environment.

There are many techniques and skills that can be learned and practiced to develop the core aspects of emotional intelligence: self control, motivation, persistence, and empathy.

How is emotional intelligence developed?

Like all skills (such as learning a sport or musical instrument), emotional intelligence can be developed through didactic instruction, role modeling, and direct experience. Didactic instruction sets the stage as it creates an awareness of the elements of emotional intelligence.  This parallels learning, for example, to play tennis.  The first step generally involves creating an awareness of what the skill(s) involve. The process of didactic instruction is a cognitive (awareness) process.

Role Modeling involves one person demonstrating (generally visually) to the learner. A parent serves as a role model to his/her children by demonstrating emotional intelligence when he/she reacts to situations in daily life. A tennis instructor has a student watch others play so he can point out what is and is not effective skill.

Direct experience (also called experiential learning) involves both repeated practice and direct experience.  Direct experience can involve an individual sensing his/her emotions and developing the capacity to express or choose not to express those emotions.  It involves the capacity to feel and act effectively on one's feelings.  Dealing effectively, for example, with frustrating experiences is one type of emotional intelligence.  

Emotional intelligence can also be developed by experiencing the emotional intelligence of another person. For example, an emotionally intelligent parent can create an atmosphere where a child experiences/feels that parent's capacity to manage emotional experiences and act effectively on his/her emotions.  Children of emotionally intelligent parents grow to the level of emotional intelligence of their parents. This is a slow process of repetitive experience.  It is parallel to learning a sport (e.g. tennis) or to play a musical instrument (piano).  Learning the skills of emotional intelligence requires persistence and repetition as well as feedback on the specific skills being learned.

Who is Dr. Sultanoff and what are his credentials?

While the term emotional intelligence is relatively new, for over 20 years Dr. Sultanoff has been training professionals in what is now known as emotional intelligence. He received his doctorate at the University of California Berkeley and is both a licensed psychologist and marriage and family therapist.  He has taught at numerous universities and is currently an adjunct professor at Pepperdine University.

In addition to his expertise in emotional intelligence, Dr. Sultanoff has spent many years studying and teaching the therapeutic value of humor.  He is a past president of the Association for Applied and Therapeutic Humor.

Dr. Sultanoff is frequently quoted in the print and electronic media. He is seen on PBS throughout the year on the "Approaches to Psychotherapy" segment of an award winning psychology series where he demonstrates the humanistic model of psychotherapy.

Dr. Sultanoff is well known for his informative and fun multi-media programs that not only use PowerPoint slide shows, video, and sound bytes, but also integrate humor and magic into the presentation.  

How long are programs and what do they cost?

In order to meet the needs of a divergent clientele, Dr. Sultanoff's programs generally range from 1-18 hours depending on the needs of the group. Most programs run from 2-6 hours.  

The cost of programs ranges with the length of the program and time of travel.  For more information about costs please contact Dr. Sultanoff at 949-551-8839 or drsultanoff@humormatters.com.

 

 

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